CX in 2022:
In this panel discussion, experts dive into how American businesses should respond to the changes in customer behavior in the digital world and champion customer delight.
Get expert insights on how you can embrace efficiency-focused, customer-centric, digital-first channels like messaging and chat, alongside making innovative use of AI and other alphabet technologies.
You’ll learn to:
Meet rising customer expectations on America’s top digital channels
Empower your employees to become agents of delight
Discover opportunities for the highest CX impact
Adapt to the digital-first world of customer service
Colin Crowley
CX Advisor
Freshworks
Colin has spent over 12 years managing global customer experience organizations and promoting technological change-making. He specializes in building customer service departments from the ground up with a focus on scalability, agility, innovation, and quality. Previously, he has held leadership roles in organizations like TicketNetwork, Freshly, and Albert. He is also an award-winning playwright whose plays have been performed across the US & UK.
Liz Miller
VP & Principal Analyst
Constellation Research
Liz is a marketing veteran with over 28 years of experience, focused on the cross-functional team sport of customer experience. She offers guidance on the leadership, business transformation, and technology requirements for delivering on modern CX strategies, and focuses on how marketing organizations can transform business models to stay competitive in the shifting digital landscape.
Seán Mancillas
Customer Concierge at
Delighted.com
Sean has over 10 years of experience in leading award-winning support teams across multiple industries. Most recently, Sean heads up the Delighted Customer Concierge team, helping businesses learn, improve, and excel using customer feedback. He's passionate about finding quick but effective ways to tie CX into organizational tech stacks and day-to-day operations.
We use cookies to offer you a better browsing experience, analyse site traffic, personalize content, and serve targeted advertisements. Read about how we use cookies in our Privacy Notice. Our Cookie Policy provides information about managing cookie settings.
Sorry, our deep-dive didn’t help. Please try a different search term.