Speakers

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Colin Crowley

CX Advisor

Freshworks

Colin has spent over 12 years managing global customer experience organizations and promoting technological change-making. He specializes in building customer service departments from the ground up with a focus on scalability, agility, innovation, and quality. Previously, he has held leadership roles in organizations like TicketNetwork, Freshly, and Albert. He is also an award-winning playwright whose plays have been performed across the US & UK.

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Liz Miller

VP & Principal Analyst 

Constellation Research

Liz is a marketing veteran with over 28 years of experience, focused on the cross-functional team sport of customer experience. She offers guidance on the leadership, business transformation, and technology requirements for delivering on modern CX strategies, and focuses on how marketing organizations can transform business models to stay competitive in the shifting digital landscape.

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Seán Mancillas

Customer Concierge at

Delighted.com

Sean has over 10 years of experience in leading award-winning support teams across multiple industries. Most recently, Sean heads up the Delighted Customer Concierge team, helping businesses learn, improve, and excel using customer feedback. He's passionate about finding quick but effective ways to tie CX into organizational tech stacks and day-to-day operations.