The last two years have resulted in permanent changes in customer behavior. With the world opening up and the option of in-store experiences back in play, customer delight is taking a new form.
Today’s consumers have embraced the ease and convenience of engaging online while craving the personalized touch of in-person interactions. Businesses are expected to provide seamless omnichannel customer service that speaks to the digital-first consumer while navigating a possibly permanent hybrid work environment.
What can you expect from CX in 2022?
In this session, we will:
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