Businesses nowadays offer a lot more channels to support their customers, juggling between different channels becomes a challenge for a lot of companies Omnichannel Support provides a smoother customer experience, reduces time to resolve customer issues, and increases customer loyalty and retention. This webinar will focus on how you can implement this Omnichannel support within your support organization, and the values you can expect to see.
Here’s the agenda of the webinar
- What is omnichannel support?
- Implementing omnichannel support
- Areas to focus on when implementing
- Metrics: What is the actual value?
- A live Q&A with Craig Stoss
Sorry, our deep-dive didn’t help. Please try a different search term.