Turn your CX teams into Agents of Delight- meaningful work for agents, delightful experiences for customers
Webinar

In this session, we’ll be discussing the simple steps you can take to activate omnichannel CX and equip your CX teams with a platform that motivates your people, turning your agents into customer champions who can consistently deliver delight. Remove customer frustration, activate the tools that your teams love to use.

December 1st, 2021

10:00 AM - 11:00 AM GMT

Synopsis:

2022 is here and the way we work and serve our end customers has changed for good. Flexibility, adaptability, executing a new approach at speed. CX leaders have been forced to rethink how they serve and delight their customers and retain their agents. CX leaders and their agents find it hard to translate expectations around delivering consistent delight to on-ground execution. 

 In 2022, customers can experience delight on their channel of choice. But to do it, they need the right tools. Delivering delight on your customers’ terms across channels is effortless with Freshdesk .Agents can turn into super-agents with the right customer context and next-best action for each case. Businesses can innovate faster and see productivity gains in under 3 months.

Key points covered in this session:

• We’ll look at the impact that the last 18 months has had on the CX workforce, how it has changed the industry for good and the expectation from agents that they require for a happy and productive work environment

• We’ll show you how Freshdesk enables more meaningful work, customer queries are easy to filter, asses and act upon

• We’ll take you through the customers who have done it and the organisation who have adapted to deliver delightful experience that is 2022 ready.