Maximize uptime with AI-powered IT Operations
Gain uptime and guarantee business value. Track service health, consolidate alerts to minimize noise, then collaborate and resolve fast. All on one solution, assisted by AI.
Consolidate, standardize, solve
With all your alerts in a single view, you can resolve issues fast and improve business continuity. Workflows create incidents and route them to the right agents. AI groups alerts and reduces noise, so your team is empowered to solve rather than sort.
Automate 24/7 agent coverage
Streamline incident response by automating escalation on MS Teams, Slack, WhatsApp, in-app notifications, SMS, phone, and email. Enable collaboration between your IT and DevOps teams to contain and prevent service outages.
Learn more
Minimize impact, maximize speed
Drive a response that matches incident severity with customized workflows. Start with complete context, centralized data, and tools so teams can fix fast. Keep users informed with timely updates on a status page. Then, get AI to create the post-incident report.
Learn more
Get a bird’s eye view
Meet and exceed your service-level agreements by mapping interdependencies, seeing the big picture, and gauging incident impact at a glance. With real-time service monitoring and a single view, spot root causes and prioritize incidents by user impact.
Learn more
Pre-empt tickets, maintain trust
Proactively update end users about planned and unplanned downtime using a customizable status page. Reach them where they are using embeddable badges and widgets on any webpage, including your customer-facing websites and support portal.
Full-service ITOM
In addition to alert, on-call, and major-incident management, Freshservice includes other key ITOM capabilities for effective service operations, boosted with AI.
Cut alert noise with AI-powered grouping
Minimize alert noise with Freddy AI. Get only relevant alerts linked to active incidents – so your teams resolve faster with rich, actionable context.
Freshservice capabilities
Simplify the complex—powerful IT capabilities with intuitive design and built-in intelligence to help teams move faster and smarter.
Freddy AI
Enable self service for employees, assist agents and offer proactive insights for leaders.
IT Service Management
Boost service desk performance with AI-powered workflows, intuitive automation, and actionable analytics.
IT Asset Management
Automate real time tracking across hardware, software, and cloud tools in an auto-updating CMDB.
Enterprise Service Management
Transform service delivery across teams with automated processes for HR, Facilities, Finance, and more.
Omnichannel
Email to Slack, major incidents to password resets, see everything in one elegant, unified view.
Real stories from real results
A service desk team can have full functionality of the alert module without the risk of changing the monitoring tool itself.
Our response time has gone down dramatically since we've implemented our on-call management. Oftentimes, responses are within three to five minutes at most. We actually integrate it with Teams so that we are able to get all the right people on the call together to be able to handle these quickly.
Recommended by leading industry experts
Get the most out of Freshservice
Product highlights, industry insights, and fresh ideas to make employee experience uncomplicated and impactful.
Freshworks on Freshservice: The ITOM Story
Learn how Freshworks used Freshservice to transform infrastructure and operations management (I&O).
Freshservice ITSM Benchmark Report
Compare KPIs with global IT teams, uncover trends, and get practical tips to improve performance.
Freshworks on Freshservice
Learn how Freshworks scaled from a startup to an enterprise by implementing Freshservice.
Watch Freshservice in Action
See how Freshservice’s IT modules work together to streamline service delivery and improve efficiency.
See what AI-powered IT can do for you
14 days. No credit card required. No strings attached.