Let's simplify analytics

Discover the ease of reporting on tickets! 

Part II

Date: 31 May | Wednesday

Slot 1: 9:30 AM IST | 12:00 PM SGT | 2:00 PM AEST

Slot 2: 9:00 AM PT | 12:00 PM EST | 4:00 PM GMT

PRESENTED BY FRESHSERVICE PRODUCT TEAM

Ticketing is a vast space inside IT Service Management. The key to leveraging humongous data created from tickets is to know where the details are in order to drive and improve service desk performance.

After the overwhelming response you gave to our last webinar, we now come to you with another exciting session of ‘Discover the ease of reporting on tickets! This session will have a live-run through use cases for the Tasks modules within Tickets, including standard metrics, SLAs, data exports, and existing curated reports that could be of great value.

Here’s the detailed agenda:

• A walkthrough of tasks based use cases

• User scenario based product demo

• Live Q&A

 

Can’t attend? Register anyways and we’ll send the recording right into your inbox!