Webinar

Product Tour: Virtual Agent Integration on MS Teams

Presented by  Freshservice Product  Team

Thursday, 18th November, 2021

8:30 AM PT | 11:30 AM EST | 5:30 PM CET | 10 PM IST

Your employees spend the majority of their time collaborating on MS Teams with their co-workers to get work done and expect consumer grade experiences in the workplace. If context switching is hard, what’s harder? Switching from one tool to another to report their IT issues and get quick resolution.

Your employees often reach out to your IT Teams/Agents by messaging on MS Teams channel instead of going to the company’s IT support portal to raise a ticket.

How can your IT Agents quickly respond to your employee requests and resolve their issues faster? 

Introducing the capability to integrate your Servicebot/Virtual Agent with MS Teams. 

Join us for this exclusive product tour of Virtual Agent on MS Teams and learn to:

• Configure your Virtual Agent on MS Teams

• Converse with your Virtual Agent using natural language queries

• Create tickets from messages within MS Teams