Advanced Automations is an app from the Freshchat marketplace which lets you automate chat workflows like resolution, assignment and auto-response to help agents spend less time worrying about handling procedures and more time delivering moments of WOW to their customers. This webinar focuses on how you can use the Advanced Automations app to automate these chat workflows and save up to 14 work hours a week.
In this webinar, you will
Learn how to configure unique workflows using the Advanced Automations app
Discover how you can create your own workflow criteria using minimal code
and see use cases and examples of how the app can be used to improve your SLAs
To get you started, check out these 5 chat flow automations you can create using the Advanced Automations app.
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