Manage your remote workforce using Freshservice

12th May 2020, Tuesday

11 AM SAST

With ‘Work from Home (WFH)’ becoming the norm for businesses across the world due to the COVID - 19 pandemic, it is becoming imperative for internal teams to be able to support and enhance the whole WFH experience for its workforce. Using a smart ITSM tool like Freshservice, half the battle could be won. 

In this 1 hour session, we will take you through some hacks and tricks in Freshservice that would equip your IT team to give your employees a seamless experience and collaborate better.

Here is a sneak peek into what we will cover: 

• Tips and Tricks in your Freshservice account to manage your remote workforce and increasing ticket volume.
• Improve turnaround time and compensate for the absence of in- person interactions using the new Freshservice ITSM collaboration suite.
• Best practices to improve requester satisfaction and increase agent productivity.

Register for the webinar to know how Freshservice can help you boost your team’s productivity during such challenging times.