Resource center
Explore our collection of reports, videos, product tours, and more to see how Freshworks’ AI-powered products can elevate customer and employee experiences.
Hidden Costs of Complexity: Global Survey Findings
Uncover the IT complexity tax costing businesses 7% of annual revenue. Download the global report to guide your strategy for simplifying ITSM and boosting productivity.
The Ultimate Playbook to Master Digital Employee Experience
Download the C-suite playbook to eliminate workplace complexity, silos, and tool sprawl. Get the blueprint to reclaim lost productivity and drive strategic value.
The Service Management Advantage: Helping CIOs Turn IT into a Strategic Powerhouse
A Harvard Business Review Analytic Services report on elevating IT service management with AI and more
Tapping into the power of people + AI
Workers aren’t just using AI, they’re winning with it—and demanding more. Explore how AI is transforming workplace and IT efficiency.
Filter by type
EX Priorities 2025: Why IT leaders can’t afford to just ‘wait and watch’
Employee expectations, technologies, and work models are reshaping EX. Discover what leading organizations are prioritizing to stay ahead in 2025.
The AI-empowered CIO
4 technology leaders across a range of industries share what it takes to succeed in the age of AI
Incident Management Flywheel
Download the playbook on the Incident Management Flywheel to cut downtime costs and speed recovery. Learn more with Freshservice
Refresh Virtual Summit 2025
A global event for leaders in CX, IT, HR, and sales. Discover trends, tools, and strategies shaping the future of customer and employee engagement.
Carrefour
Freshworks’ unified self-service portal simplifies incident management while agent satisfaction and productivity soar
A fresh approach to omnichannel for 2025
Your guide to overcoming barriers to omnichannel success with insights on creating a seamless customer experience that truly transforms engagement.
How AI agents are raising customer satisfaction and helping teams get more done
A guide to leveraging AI-powered self-service with Freshworks
Take your Customer Support to New Heights with an AI Copilot
Learn how AI copilots can boost agent efficiency to take your customer support to new heights
Explore the possibilities
Customer service, IT, and CRM software that’s powerful yet easy to use. Now supercharged with generative AI.