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Explore our collection of reports, videos, product tours, and more to see how Freshworks’ AI-powered products can elevate customer and employee experiences.
The Service Management Advantage: Helping CIOs Turn IT into a Strategic Powerhouse
A Harvard Business Review Analytic Services report on elevating IT service management with AI and more
EX Priorities 2025: Why IT leaders can’t afford to just ‘wait and watch’
Employee expectations, technologies, and work models are reshaping EX. Discover what leading organizations are prioritizing to stay ahead in 2025.
Tapping into the power of people + AI
Workers aren’t just using AI, they’re winning with it—and demanding more. Explore how AI is transforming workplace and IT efficiency.
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Refresh 2025 North America: Innovate & Transform with People-First AI
Join business and IT leaders at Refresh 2025 North America. Discover how to leverage people-first AI to drive innovation, transform your business, and deliver exceptional customer and employee experiences. Reserve your spot today!
The AI-empowered CIO
4 technology leaders across a range of industries share what it takes to succeed in the age of AI
Refresh Virtual Summit 2025
A global event for leaders in CX, IT, HR, and sales on November 18, 2025. Discover trends, tools, and strategies shaping the future of customer and employee engagement.
Carrefour
Freshworks’ unified self-service portal simplifies incident management while agent satisfaction and productivity soar
CX Priorities 2025: Proven strategies to win the CX race
With customer expectations in flux, learn what CX leaders are doubling down on in 2025 to lead the way
A fresh approach to omnichannel for 2025
Your guide to overcoming barriers to omnichannel success with insights on creating a seamless customer experience that truly transforms engagement.
How AI agents are raising customer satisfaction and helping teams get more done
A guide to leveraging AI-powered self-service with Freshworks
Take your Customer Support to New Heights with an AI Copilot
Learn how AI copilots can boost agent efficiency to take your customer support to new heights
Explore the possibilities
Customer service, IT, and CRM software that’s powerful yet easy to use. Now supercharged with generative AI.