Leveraging AI in Customer Service: using Generative AI to remove customer wait times and give support teams a complete customer view

Freshworks customer support solutions are built to deliver better experiences for any business and its customers. Our deep dive into customer service shows how you can deliver amazing experiences to your customers, across all channels. We present a new approach to unlock agent productivity and how to better equip your support teams with customer context and the removal of the mundane tasks that slow them down.

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Hungry for Freshworks products? The future of app development and how to enable a faster and an intuitive app development experience with Generative AI

To have a successful Customer and employee experience, you need a strong foundation. Our closing keynote presents Freshworks Neo platform, a foundation that is robust enough to help you scale, but also flexible enough to help you expand and build more. Neo is also an integral part of our Freddy AI initiative. Find out how we supercharge app development with the Neo platform. 

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60,000+ global customers found a better way to work.