A recent multinational survey (850 respondents) conducted by IDG sheds light on how AI is rapidly emerging as a gamechanger in the effort to upgrade and modernize ITSM & ITOM capabilities. Nearly 70% of IT managers said AI would be critical or very important in these efforts. This broad enthusiasm for AI is evident by the technology’s adoption within many organizations. More than one-quarter (27%) of the survey respondents have fully deployed AI-enabled ITSM/ITOM solutions, and another 34% have made initial deployments in select use cases and departments.
Join us for this webinar on Nov, 17, 2021 as our experts share insights on gaining the edge for ITSM & ITOM modernization with a right-sized AI.
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As a product marketer for Freshservice, Nirmal is passionate about bringing service management solutions for customers. Prior to Freshworks, he was an ITIL certified management consultant at Deloitte and PwC advising clients on technology related initiatives and was a consultant at US Bank and Infosys. He earned his MBA from Duke University and a Chemical Engineering degree from BITS, Pilani, India.
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