In this workshop, you will learn how to:
Capitalize on self-service
Ease customer anxiety about critical financial transactions by offering intuitive self-service options with AI-powered chatbots
Meet your customers where they are
Be available across all channels and resolve service requests faster with a 360-degree view of customers
Optimize for speed and efficiency
Empower agents to deliver assistance faster by getting the mundane and repetitive tasks out of their way. This goes a long way in increasing agent bandwidth without increasing headcount.
