CX Trends for 2021 & Beyond  

Sandeep John

Field Marketing Head, ASEAN

Freshworks

Sandeep John is a seasoned global SaaS leader and a keynote speaker. With a background in sales and marketing, his career expands over several industries in both the B2B and B2C markets. Sandeep enjoys setting up and scaling teams. Over his career spanning more than 15 years, he has worked his way up from an entry-level outbound sales role to earn his leadership position. He is a passionate revenue driven business leader always on the lookout for newer technologies that can help improve sales and marketing performance. 

In his current role as Head of Field Marketing, for South East Asia at Freshworks, he owns the strategy and programs to acquire new customers and expand into their current customer base.    

Supraja Prasad

Regional Head, Malaysia

Freshworks

Supraja heads Account Management for Malaysia. She has over 7 years' experience at Freshworks, helping businesses nurture their client relationships. She solves customer-related problems and helps improve their interactions by solutioning through Freshworks' suite of products.