CX Trends for 2021 & Beyond  

Thursday, 25th March 2021

2.00 PM IST and 12:30 PM GST

 why attend ?  

Whilst 2020 was a time of change based on great necessity, 2021 asks further questions regarding customer loyalty, engagement and how to deliver an excellent experience. 

Join us as we look at the trends and the events that every CX leader should be aware of.

 Agenda:

• A breakdown of the key trends that will define CX in 2021 and beyond.

• Insights from the some of the biggest Global & Regional CX Leaders

• Why Implementing chatbots, social media channels and messaging would provide the best Customer Experience. 

• How Organisations like Knowlarity & Konnect Insights have redefined their CX strategy for a better 2021