Executing a successful CX strategy using AI & bots

 

Over the past year, there has been a surge in using self-service channels to help organizations manage the surge in contact volumes and customer expectations. AI is expected to power 95% of all customer interactions by 2025.

However, we still see some concerns regarding the adoption of bots and automation in CX. In this webinar, we addressed some of these concerns and how you can invest in using bots in your organization, the right way.

 

In this webinar, we covered

• The new mandate for CX leaders in UK & Europe

• Dispelling common concerns about bots & automation

• An interactive 20-minute demo on using bots & AI in your CX strategy