Freshworks CX Panel Discussion
CX Trends: What to Expect in 2021
The customer service landscape is changing.
A recent survey conducted by Freshworks on 1500 customer service leaders across the world showed us the key themes emerging for the year ahead:
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The rise in chat and messaging as a support channel
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AI & automation becoming critical due to fluctuations in staffing and query volumes
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The future of work is hybrid, and ‘back to work’ is going to look very different
Join us for this engaging 60 min discussion where we talk to some of the CX leaders & experts from Israel and deep-dive into what CX professionals should expect in 2021 and how they can prepare for the year ahead.
Monday, 12 April 2021
2:00pm Israel Time
Register for the Discussion
Monday, 12 April 2021 | 60-minutes
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