How the Voice of Your Customer Impacts Your ROI

JAKUB SLÁMKA

Chief Marketing Officer
Nicereply

Jakub has been responsible for the entire marketing agenda within Nicereply since 2017. Currently, he's leading the marketing department as well as coordinating cross-functional initiatives with design, product, development and external content creators. The Nicereply corporate blog has grown to 20,000+ monthly visitors under the auspices of Jakub. He's leading the redesign of Nicereply website and blog and is responsible for PR activities, such as Customer Happiness Awards. 

PRAVEEN RAMESH

Community Outreach Manager

Freshworks

Praveen is the Community & Outreach Manager with Freshworks. In his primary role with the marketing team, he blogs, vlogs, and runs campaigns for increasing brand awareness. When not thinking about marketing or service desk adoption, you can find him watching cricket matches of yesteryear and supporting Liverpool.