ITSM for Higher Education
Creating a Unified Service Experience for Higher Education

Modern higher education institutions are complex organizations with various departments, student groups, administrators, and alumni organizations whose operational activities span hundreds of applications and legacy systems resulting in inconsistent service experience across campus leading to longer wait times and lower CSAT.

For university CIOs, the challenge lies in delivering value to all constituents while addressing their distinct needs.

To overcome these challenges, it is crucial to modernize campus IT to elevate the student, faculty, and staff experience by bringing everyone on a single platform that is easy to adopt and achieves quick time-to-value.

Key takeaways from the session include: 

• Creating a unified experience for students, faculty, and staff members to streamline campus-wide service management.
• Balancing act between digital & brick-and-mortar university IT infrastructure.
• Exploring how a "future-back" approach with Freshservice for universities can pave the way for long-term growth in the next decade.
• Engaging in an open forum to ask questions and gain insight