Providing seamless support across multiple channels has become a top differentiator for companies in today’s fast-paced world of multi-device consumers. It’s a trend that places more responsibility on your customer support team than ever before – and that requires a more strategic use of your tools.
Learn how DebtBusters, one of SA’s leading Debt counseling companies created a seamless support experience for their customers across different channels.
In this 45 minutes webinar, Sarah Gnielka, Senior Analyst from DebtBusters shared some best practices of how an omnichannel customer support strategy can help drive better engagements with customers and build relationships that last.
Here is a sneak peek of what she covered:
How the team at DebtBusters delivers omnichannel support and what it means for our customers and agents.
Key considerations for support leaders who are looking to roll out an omnichannel strategy.
Tips to improve the performance of your live channels and self-service options.
Customer Engagement across channels.
Process optimization tips, how to effectively train & motivate your team when providing omnichannel support.
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