PANEL DISCUSSION

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Retail CX learnings from 2020 and trends for 2021 

Shopper behavior has changed irreversibly in the past 12 months. Their expectations have gone through the roof; they have shown a clear preference for online-first experiences and haven’t hesitated to abandon brands that couldn’t keep up.

With the worst behind us, now’s a great time to take stock (pun unintended) of what worked for shoppers and what didn’t. 

Watch experts from Shopify, Paypal, Medallia, and Parcelhub as they dissect the year gone by and chart out a crisis-proof CX roadmap for your retail brand. Use their insights to design the best CX for your demanding shoppers and set yourself up for success in 2021 and beyond.