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Retail learnings from the past year and key future trends

Customer expectations have gone through the roof in the past year. Shoppers are now more choosy than ever before—they desire digital-first experiences and don’t think twice before switching to other brands that offer better experiences. 

While the situation still remains volatile, retail and ecommerce companies need to ramp up their digital customer experience programs to stay relevant and competitive. Join us in this webinar as retail experts dissect the year gone by and chart out a crisis-proof CX roadmap for your retail brand. Here’s what you can expect to learn:

• What changed for retail and ecommerce in Asia over the last year

• What the future of CX looks like for 2021 and beyond

• The top 3 areas that retail leaders should invest in going forward