The pandemic has drastically changed the way buyers and retailers transact. Brands that accelerated digital transformation were rewarded by customers whose expectations have gone up significantly. The ones who couldn’t keep up with the pace of change had (or are on the verge) to shut shop for good. The verdict is clear - go digital or go bust.
Join the best minds in retail as they dissect the year gone by and prescribe your customer service roadmap for 2021. Register now to learn :
How North American retailers responded to the massive buyer shift to online
The key CX trends that will dominate North American retail in 2021
The top 3 priorities for retail CX leaders in NA
Head of Marketing for North America, Freshworks
Senior Director, PayPal
Director, Client Success at StellaConnect
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