PANEL DISCUSSION

Let’s talk shop

Retail CX learnings from 2020 and trends for 2021 

The pandemic has drastically changed the way buyers and retailers transact. Brands that accelerated digital transformation were rewarded by customers whose expectations have gone up significantly. The ones who couldn’t keep up with the pace of change had (or are on the verge) to shut shop for good. The verdict is clear - go digital or go bust.

Join the best minds in retail as they dissect the year gone by and prescribe your customer service roadmap for 2021. Register now to learn :

• How North American retailers responded to the massive buyer shift to online 
• The key CX trends that will dominate North American retail in 2021 
• The top 3 priorities for retail CX leaders in NA