Stay on top of CX trends that have followed us into 2019, and form the fulcrum of superior customer experiences
The customer continues to take center-stage in 2019. As behaviour patterns and expectations evolve, retailers often find themselves scrambling to keep up. 2018 saw the emergence of ‘AI’ and ‘Digital Experiences’ as the year’s biggest CX buzzwords - often used but not always understood. Now these terms follow us into 2019, with the potential to elevate customer engagement to new heights if leveraged correctly.
With a career spanning over two decades of diverse experience across retail, telecom, consumer durables and logistics with companies like the Future Group and Vodafone, Jacqueline Mundkur, shares her insights on delivering memorable and delightful moments of service.
Deeply passionate about CX’s integral role in an enterprise's success, Jacqueline brings her expertise and rich thought leadership to present how technology enables transformative CX - and how brands can interact seamlessly with customers to stay relevant.
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