Speakers

Russell Pearson
IT ServiceDesk Manager,
Stockport

The Stockport remit covers ~3500-4000 users across multiple sites in the Stockport borough including partners and clients of SMBC. With over 20 years of experience executing various IT & ITSM Projects, management of technical teams and IT infrastructure, Russel is still as excited by technology advancement and progress today as when he first started. 

Fernando Gamero
Senior Solutions Architect,
AWS

Fernando specializes in cloud implementations and over the past 2 years has focussed specifically on Local Government challenges in cloud adoption. Previously, Fernando has been responsible for customer engagement and implementation projects for several Network Mobile Operators, worldwide.

Andrew Patty
Senior Solutions Engineer,
Freshworks

Specialist in SaaS customer engagement platforms that help Public Sector organisations automate, simplify and improve the process of managing the end-to-end citizen experience, including IT service management and CRM. Andrew has led many successful Public Sector implementations across the UK.

John Kelly
Head of Public Sector - Europe,
Freshworks

Senior technology industry leader combining extensive experience of leading growth with Customer Success and SaaS Technical Services operations at EMEA and Global level . Deep expertise in Public Sector service operations strategy and value drivers for citizen-first experiences.