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Russell Pearson
IT ServiceDesk Manager,

The Stockport remit covers ~3500-4000 users across multiple sites in the Stockport borough including partners and clients of SMBC. With over 20 years of experience executing various IT & ITSM Projects, management of technical teams and IT infrastructure, Russel is still as excited by technology advancement and progress today as when he first started. 

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Fernando Gamero
Senior Solutions Architect,

Fernando specializes in cloud implementations and over the past 2 years has focussed specifically on Local Government challenges in cloud adoption. Previously, Fernando has been responsible for customer engagement and implementation projects for several Network Mobile Operators, worldwide.

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Andrew Patty
Senior Solutions Engineer,

Specialist in SaaS customer engagement platforms that help Public Sector organisations automate, simplify and improve the process of managing the end-to-end citizen experience, including IT service management and CRM. Andrew has led many successful Public Sector implementations across the UK.

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John Kelly
Head of Public Sector - Europe,

Senior technology industry leader combining extensive experience of leading growth with Customer Success and SaaS Technical Services operations at EMEA and Global level . Deep expertise in Public Sector service operations strategy and value drivers for citizen-first experiences.