About this Webinar:

Today, customer service should be at the center of your growth strategy. 

More than 60% of consumers across the UK, EU, US, and APAC are trying new brands due to economic pressures, store closings, and changing priorities. With these consumers going online in their search for better and safer ways to transact with businesses, the lines between sales and service are blurring. Companies cannot treat customer service reactively anymore.

Freshworks analyzed 107 million support interactions and it emerged that speed is the most important factor to improve customer satisfaction. 

In this session, a panel of CX experts discussed:

Featured Speakers

Jeanette Lundström,

Chief of Customer Service, Hermods AB

Sydney Brouwer,

Keynote speaker, author and podcaster

Igor Minarik

Sales & Customer Success, Nicereply.

Angelica Reyes

Head of Marketing, Europe & UK, Freshworks.