The Need for Speed in Customer Service

Fast-growing businesses can no longer rely on being just 'good enough.' The lines between sales and support are blurring, and post the pandemic, customer service is in the spotlight.

We analyzed 107 million support tickets to figure out what customers value the most. It turns out the speed of customer service delivery is the No. 1 factor that influences revenue and customer loyalty.

To further discuss this insight, we invited the business leaders from the top businesses in the U.S. like Hexaware, Sunbasket, Prodsight, and PubHub for an insightful panel discussion. Key points that the panel will discuss:

• Eliminating the omnichannel dilemma

• Shifting focus from team-centric to customer-centric metrics

• Enabling proactive customer service to delight customers