In 2020, social distancing and remote work have become necessary for businesses to function as countries and economies across the world battled the COVID-19 crisis. 

It’s only now that we’re seeing economies tentatively begin to step out of lockdown and try to return to 'business as usual’. But how do they get back to ‘BAU' and what does normal look like in a post-pandemic world?

This conversation will look into:  technology - The mass adoption of remote-working technology through the pandemic phase will likely increase - perhaps even spearheading the fourth industrial revolution; the 'new normal' - new normal of businesses, customers, customer support, workplaces, and more; things we lost along the way - business practices that have now become obsolete due to the pandemic and how that impacted businesses? We will also put together a check-list to help businesses navigate this return to ‘normalcy’. about. 

We will also have App in the Air, a joint customer of AppFollow and Freshworks, share their experience, how they worked through it, and how this crisis has changed the way businesses function forever. 


Meet the speaker!

Aleksandrs Nosovs

Head of Customer Success and Communications

App in the Air

Vera Rabkina

Head of Ratings and Reviews


Utkarsh Awasthi

Head - Customer Marketing, Global Enterprise Business