Joy Su, Senior Director, Product Marketing, Freshworks
Alan Berkson, Director, Community Outreach, Freshworks
Chad Haftorson, Senior Director, Product Management, Freshworks
5 signs that indicate it's time to re-evaluate your service desk strategy
A detailed analysis of the Gartner MQ for ITSM tools, Forrester's Total Economic Impact of Freshservice Report
How to unlock value by extending your service desk beyond ITSM?
As IT increasingly permeates business, the role of the service desk is also expanding. Competing with other hardware and software investments, the IT services team's pressure to do more with less is more than ever before. This scenario leaves modern CIOs to rethink their ITSM strategy to one that prioritizes value realization while optimizing costs.
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