AI-integrated customer service in times of crisis and plenty
Date & Time
Thursday, 20th August 2020
11.00 AM AEST
Why Attend ?
The pandemic has changed the way you and your customers engage. No matter who we speak to, the stories are the same - a rise in digital customer queries, backed up phone lines, support backlogs running into the 1000s, and budget cuts that add more fuel to the fire.
Customer service leads are turning to bot-first approaches as the silver-bullet solution that can solve for the customer, while keeping costs in check.
This webinar will reveal how to implement an “extreme self-service” approach to keep customers happy and agents productive in times of such uncertainty.
Redesigning journeys to shift phone volume to chat and messaging
Reducing 70% of ticket volume through effective use and bots and AI
Determining when to use bots and when to use agents
Creating seamless, customer-centric hand-offs between AI and human employees
Using AI to guide conversations and improve agent productivity
Register for the Webinar Now
Head of Marketing, ANZ
Dr Steve Nuttall
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