Superhuman Customer Service
AI-integrated customer service in times of crisis and plenty
Date & Time
Thursday, 20th August 2020
11.00 AM AEST
Why Attend ?
The pandemic has changed the way you and your customers engage. No matter who we speak to, the stories are the same - a rise in digital customer queries, backed up phone lines, support backlogs running into the 1000s, and budget cuts that add more fuel to the fire.
Customer service leads are turning to bot-first approaches as the silver-bullet solution that can solve for the customer, while keeping costs in check.
This webinar will reveal how to implement an “extreme self-service” approach to keep customers happy and agents productive in times of such uncertainty.
Topics include:
- Redesigning journeys to shift phone volume to chat and messaging
- Reducing 70% of ticket volume through effective use and bots and AI
- Determining when to use bots and when to use agents
- Creating seamless, customer-centric hand-offs between AI and human employees
- Using AI to guide conversations and improve agent productivity
