Tech Tuesdays - Session Overview

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In this session, we go behind-the-scenes to learn how to optimize service operations for COVID-19 & beyond. Know the latest & greatest in IT operations management.

 

Chad Kalmes, Pagerduty | Joy Su, Freshworks | Ankur Gakkhar, Freshworks

 
Episode #1: Sept 1, 2020
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In this session, we separate real from the hype when it comes to AI in ITSM. Learn how right-sizing AI initiatives can make a tangible impact on your IT service experience.

 

Joy Su, Freshworks | Chad Haftorson, Freshworks

 
Episode #2: Sept 8, 2020
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In this session, we discuss the big shift in IT asset management courtesy, remote work. As flexibility & access become the game's name, learn how the cloud can help you win at it.

 

Jason Lomax, Device42 | Joy Su, Freshworks

 
Episode #3: Sept 22, 2020
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Uncertain about returning to work? This session discusses a three-prong approach that IT teams can take to ensure a safer and superior return-to-work experience.

 

Joy Su, Freshworks | Nicholas Jager, itSMF USA

 
Episode #4: 29 Sept, 2020

Speaker Line up

Joy Su

Senior Director of Product Marketing

Freshworks

Chad Kalmes

Technology Operations Advisor

Pagerduty

Chad Haftorson

Senior Director of Product Management

Freshworks

Ankur Gakkhar

Senior Product Manager

Freshworks

Jason Lomax

VP, Global Customer Support

Device42

Nicholas Jager

Director, Digital Technology & Cloud 

itSMF USA

Chris Kuhl

CISO\CTO

Dayton Children’s Hospital

Jennifer Lucas

Service Desk Supervisor

Dayton Children’s Hospital