Tech Tuesdays - Session Overview

Register once to get access to all the sessions - live or on-demand

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In this session, we go behind-the-scenes to learn how to optimize service operations for COVID-19 & beyond. Know the latest & greatest in IT operations management.


Chad Kalmes, Pagerduty | Joy Su, Freshworks | Ankur Gakkhar, Freshworks

Episode #1: Sept 1, 2020
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In this session, we separate real from the hype when it comes to AI in ITSM. Learn how right-sizing AI initiatives can make a tangible impact on your IT service experience.


Joy Su, Freshworks | Chad Haftorson, Freshworks

Episode #2: Sept 8, 2020
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In this session, we discuss the big shift in IT asset management courtesy, remote work. As flexibility & access become the game's name, learn how the cloud can help you win at it.


Jason Lomax, Device42 | Joy Su, Freshworks

Episode #3: Sept 22, 2020
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Uncertain about returning to work? This session discusses a three-prong approach that IT teams can take to ensure a safer and superior return-to-work experience.


Joy Su, Freshworks | Nicholas Jager, itSMF USA

Episode #4: 29 Sept, 2020

Speaker Line up

Joy Su

Senior Director of Product Marketing


Chad Kalmes

Technology Operations Advisor


Chad Haftorson

Senior Director of Product Management


Ankur Gakkhar

Senior Product Manager


Jason Lomax

VP, Global Customer Support


Nicholas Jager

Director, Digital Technology & Cloud 


Chris Kuhl


Dayton Children’s Hospital

Jennifer Lucas

Service Desk Supervisor

Dayton Children’s Hospital