Tech Tuesdays - Session Overview
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In this session, we go behind-the-scenes to learn how to optimize service operations for COVID-19 & beyond. Know the latest & greatest in IT operations management.
Chad Kalmes, Pagerduty | Joy Su, Freshworks | Ankur Gakkhar, Freshworks
In this session, we separate real from the hype when it comes to AI in ITSM. Learn how right-sizing AI initiatives can make a tangible impact on your IT service experience.
Joy Su, Freshworks | Chad Haftorson, Freshworks
Episode #3: Sept 22, 2020
In this session, we discuss the big shift in IT asset management courtesy, remote work. As flexibility & access become the game's name, learn how the cloud can help you win at it.
Jason Lomax, Device42 | Joy Su, Freshworks
Episode #4: 29 Sept, 2020
Uncertain about returning to work? This session discusses a three-prong approach that IT teams can take to ensure a safer and superior return-to-work experience.
Joy Su, Freshworks | Nicholas Jager, itSMF USA
Episode #5: Oct 6, 2020
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What is the impact of the pandemic on IT teams in healthcare? Know best practices from Dayton Children’s Hospital on delivering reliable, fast and secure services in high-pressure situations.
Chris Kuhl & Jennifer Lucas, Dayton Children’s Hospital | Joy Su, Freshworks