Tech-tuesdays

Tech Tuesdays

Re-imagine ITSM for the next normal

Tuesdays starting 1st September | 9 am PST

ITSM Expert Series. Every Tuesday. For 30 minutes.

In this new normal, employee engagement has quickly morphed from nice-to-have luxury to table stakes. In this speaker series, we discuss how IT teams can up the employee experience game by improving multiple facets of service management and delivery to adapt and thrive in this new normal.

From managing IT operations to adopting AI in ITSM - this series will inspire you to re-imagine everyday aspects of service management to deliver great experiences at work.

Tech Tuesdays - Session Overview

Register once to get access to all the sessions - live or on-demand

Watch On-demand

In this session, we go behind-the-scenes to learn how to optimize service operations for COVID-19 & beyond. Know the latest & greatest in IT operations management.

Chad Kalmes, Pagerduty | Joy Su, Freshworks | Ankur Gakkhar, Freshworks

Episode #1: Sept 1, 2020

Watch On-demand

In this session, we separate real from the hype when it comes to AI in ITSM. Learn how right-sizing AI initiatives can make a tangible impact on your IT service experience.

Joy Su, Freshworks | Chad Haftorson, Freshworks

Episode #2: Sept 8, 2020

Watch on-demand

In this session, we discuss the big shift in IT asset management courtesy, remote work. As flexibility & access become the game's name, learn how the cloud can help you win at it.

Jason Lomax, Device42 | Joy Su, Freshworks

Episode #3: Sept 22, 2020

Watch On-demand

Uncertain about returning to work? This session discusses a three-prong approach that IT teams can take to ensure a safer and superior return-to-work experience.

Joy Su, Freshworks | Nicholas Jager, itSMF USA

Episode #4: 29 Sept, 2020

Click to Register

What is the impact of the pandemic on IT teams in healthcare? Know best practices from Dayton Children’s Hospital on delivering reliable, fast and secure services in high-pressure situations.

Chris Kuhl & Jennifer Lucas, Dayton Children’s Hospital | Joy Su, Freshworks

Episode #5: Oct 6, 2020