Tech Tuesdays - Session Overview

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In this session, we go behind-the-scenes to learn how to optimize service operations for COVID-19 & beyond. Know the latest & greatest in IT operations management.


Chad Kalmes, Pagerduty | Joy Su, Freshworks | Ankur Gakkhar, Freshworks

Episode #1: Sept 1, 2020
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Watch On-demand

In this session, we separate real from the hype when it comes to AI in ITSM. Learn how right-sizing AI initiatives can make a tangible impact on your IT service experience.


Joy Su, Freshworks | Chad Haftorson, Freshworks

Episode #2: Sept 8, 2020

Speaker Line up

Joy Su

Senior Director of Product Marketing


Chad Kalmes

Technology Operations Advisor


Chad Haftorson

Senior Director of Product Management


Ankur Gakkhar

Senior Product Manager


Jason Lomax

VP, Global Customer Support


Nicholas Jager

Director, Digital Technology & Cloud