The New CX Mandate for ANZ
Customer Service Strategy for 2021
Date & Time
Tuesday, 23rd March 2021
11.00 AM AEST
Why Attend ?
At Freshworks we recently surveyed 1,500 service professionals across the globe with 200 of them from Australia and New Zealand to understand predictions for CX in 2021.
The big concerns are that customer expectations are rising and so are contact volumes.
In ANZ, over 80% of customer service leaders have seen an increase in support volumes across digital channels like email, live chat & messaging, social media and website.
65% of customer service leaders worldwide are embracing remote or hybrid operating models that accommodate work-from-home as well as working from office as they move forward. With this change, we’re witnessing the rise of a new brand of customer service that’s centred around agility.
Join this webinar with Freshworks to learn more.
Do attend the webinar to receive a copy of the CX Mandate report 2021.
- Date: Tuesday, 23rd March 2021
- Time: 11:00 AM AEST
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