Uncovering AI: The Chatbot Episode with Freshworks

Thursday, October 15, 2020

3 PM IST

Customer expectations are ever-increasing. They expect businesses to provide a prompt, seamless support experience on the communication channel of their choice every single time.

In addition, customers also expect customer service reps to 'know' them and their previous issues, and provide a fast and effortless customer experience. Meeting these expectations requires a great deal of investment in both personnel and processes. As a business, how do you achieve this without it costing you a fortune?

Tune into an insightful discussion between the team at Freshworks to get an overview of why you should bot and how we have helped customers like Dunzo and SuprDaily do it efficiently.

Key topics we will cover during the webinar :

How Conversational AI can handle a large number of user queries and decrease up to 80% in resolution time
Proven ways to improve service availability across industries
Sure-fire techniques to transform CX and enhance cost savings

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