This is your customer support health check

The travel sector is going through incredible amounts of change and this change is likely to continue. Your customer support health check is designed to give you the opportunity to review where you are right now in your customer support journey. It’s designed to capture and review the metrics that matter. Together, with Freshworks, we’ll deliver the tips and tricks that will help you unlock business savings whilst also keeping your customers connected during this incredibly challenging time. 

We’ll review your customers' channel usage to understand the channels that you should really be focusing on right now. We’ll decide on the easiest ways your customers can seek help - from your mobile app, on the phone or on Facebook Messenger and Whatsapp. Unify all customer communications onto a single platform.

We'll also discuss how you are currently equipping your team with customer context, booking history and engagement history that will help your team protect revenues and drive repeat business when this gets back to something like normal.