Award Categories

Delightful Customer Experiences

Recognizes organizations who exemplify customer delight and provide stellar support experiences using Freshworks products


CX Pioneer: A business that has demonstrated the most innovative and creative applications of Freshworks products to power customer delight.

CX Gamechanger: A business that has derived significant business value while delighting customers at scale by implementing Freshworks products

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Delightful Employee Experiences

Recognizes customers who provide impeccable IT service support to employees by leveraging the best that Freshworks has to offer. 


IT Pioneer: Businesses that have devised the most effective and innovative solution to a challenging service-related issue using novel applications and integrations built around Freshworks products 

IT Gamechanger: An organization that has demonstrated a strong commitment to best practice frameworks and markedly improved the efficiency and value of its IT services.

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Freshworks for Good

Recognizes an organization that innovated and applied Freshworks products to achieve a positive change in the community.

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Winners - Delightful Customer Experiences

CX Pioneers: For demonstrating innovation & delighting customers.

Dave Yakubik 

Restaurant 365

Roland Naidoo


CX Gamechanger: For demonstrating growth while delighting customers at scale

Marcus Terry


Winners - Delightful Employee Experiences

IT Pioneers: For devising innovative solutions to delight employees with IT-service


Patti Court

AMEX Global Business Travel

IT Gamechangers: For achieving a significant increase in efficiency while sticking to IT

best practice frameworks.

Christy Cooper

Alterra Mountain Company

Ranadeep Sarkar

Schoeller Allibert

Winners - Freshworks for Good

For bringing about a positive change in the community

Ryan Balloot

Hume Housing