Skip to main content
freshworks-logo
  • Products
    Software
    • FreshdeskDelight customers and agents with effortless service and support
    • FreshserviceModern and intuitive IT service management
    • Freshdesk OmniThe all-in-one solution, boosted with generative AI
    • FreshsalesDrive revenue and productivity with the easy-to-use AI-powered CRM
    • FreshchatAI-powered bots and live chat across every messaging channel
    • FreshmarketerAI-powered multichannel marketing automation platform
    All products and trials
    Solutions
    • Customer Service & Support
    • IT Service Management
    • Conversational Engagement
    • Marketing Automation
    • Enterprise Service Management
    • Sales Automation
    • Customer Relationship Management
  • Platform
    • Overview
    • Integrations
    • AI capabilities
    • Latest innovations
    • App marketplace
    • Developers
    • Technical alliances
    What's new
    • Join the Refresh Virtual Summit 2025A global event for leaders in CX, IT, HR, and sales. Discover trends, tools, and strategies shaping the future of customer and employee engagement.
    • Freddy AI Agent has arrivedConversational. Autonomous. Always on. Deliver service like never before.
  • Resources
    Customers
    • Customer Stories
    • Community
    • Training
    • Services
    • Support
    Company
    • About
    • Leadership
    • Careers
    • Partners
    • Insights & Trends
    Trending
    • Join the Refresh Virtual Summit 2025A global event for leaders in CX, IT, HR, and sales. Discover trends, tools, and strategies shaping the future of customer and employee engagement.
    • 24/7 service with Freddy AI AgentSee how Freddy AI Agent can help you provide fast, always-on service to customers and employees.
    • DemoPricingLogin
      EnglishDeutschNederlandsFrançaisSvenskaEspañol (España)Español (América Latina)PortuguêsItaliano简体中文繁體中文日本語한국어PolskiภาษาไทยTürkçeTiếng Việt
    Try it Free
  • Freshmarketer pricing

    Boost conversions and revenue with AI-powered Marketing Automation

    Customer ServiceIT serviceCRM

    Products

    Freshmarketer

    • Customer Service
      • Freshsales Suite
    • IT service
      • Freshservice
    • CRM
      • Freshsales
      • Freshsales Suite
      • Freshmarketer
    FreshsalesFreshsales SuiteFreshmarketer

    Free

    Perfect for getting started and trying out the marketing platform

    $0

    /month, with 100 marketing contacts, billed annually

    Try it Free

    Includes

    • Reach upto 500 monthly email sends

    • Contact and list management

    • Basic segmentation

    • Web tracking & forms

    • Email marketing campaigns

    • Social media campaigns

    • Activity timeline

    • Marketplace integrations

    • Live chat

    • 24x5 Support

    Compare →

    Show more features

    Enterprise

    Ideal for emerging and established businesses that require multichannel engagement & personalization

    $15

    /month, with 500 marketing contacts, billed annually

    Try it Free

    Everything in Free, plus

    • Up to 20x monthly email sends

    • WhatsApp, SMS/MMS marketing

    • Freddy AI

    • Transactional emails

    • Facebook & Instagram custom audience

    • Advanced segmentation

    • Automated customer journeys

    • Landing pages

    • Conversion & revenue attribution

    • Advanced webhooks

    • Send Time Optimisation(STO) by Freddy AI

    • Custom reports and dashboards

    • Custom roles and permissions

    • 500 bot sessions & 1 messaging agent

    Compare →

    Show more features

    All the features you need to grow your business

    • ○ Advanced segmentation
    • ○ AI-powered campaign generation
    • ○ Personalized product recommendations
    • ○ Drag and drop journey builder
    • ○ 360° customer view
    • ○ Landing page builder
    • ○ Pre-built templates with built-in best practices
    • ○ Real-time event based triggers
    • ○ Conversational marketing and support
    • ○ Built in compliance and deliverability
    • ○ Conversion Rate Optimization (CRO)
    • ○ 100+ marketplace apps

    Supercharge Freshmarketer with add-ons

    Marketing Contacts

    Purchase additional contact records to expand your marketing outreach.

    Conversion Rate Optimization

    Understand how visitors interact with your website and enhance it to boost conversions.

    Dedicated IP Address

    Helps you maintain high email deliverability and complete control over your IP's reputation.

    AI agent

    Buy additional AI agent session packs to engage with customers across channels seamlessly.

    Messaging Agent

    Manage chat conversations across channels—Chatbots, SMS, & WhatsApp—in one place.

    Why customers love Freshmarketer

    With Freshworks on the scene, the team had the right features to track CTRs, plan a proper email marketing campaign, and segment their list too. Moreover, now we have quantifiable data that we’ve never seen before.

    Greg ArmstrongVP of Sales, Evans Manufacturing

    We started using Freshmarketer for our email newsletter, and we saw the open rates increase from 19% to 46% and the click rates increase from 1.6% to 5%. This led to an increase in our website traffic and eventually attributed to a 5% increase in revenue.

    Mathew K. SamuelCEO, Global Marketing Head, NatXtra
    Watch video

    I needed a solution that was easy to implement and has a lot of automated flows. We use Freshmarketer as our retention tool and it’s been extremely helpful to my marketing team.

    Nalini ParthibanCo-Founder and CEO
    Watch video

    Freshworks has significantly influenced all our marketing & sales endeavors across multiple businesses. Customer support is paramount in CRM, and Freshworks consistently sets an exemplary standard for addressing all our marketing queries, whether related to the product or other requirements

    Raviraj AroraAssistant Operations Manager, 
Greenpoint Global
    FRESHSALES SUITE

    Get sales and marketing on the same page

    Bring everything together in one complete CRM solution with a single source of truth for each customer’s journey. Share context, customize communications, and drive revenue together.

    Explore Freshsales Suite

    Frequently Asked Questions

    What are Marketing contacts?

    Marketing contacts are individuals or entities from your contact list targeted in marketing campaigns, including email, WhatsApp, or SMS. You have 100 marketing contacts as a part of the free plan and 500 marketing contacts available as a part of the Enterprise plan.

    How can I purchase additional Marketing contacts?

    You can purchase additional marketing contacts beyond the 500 free contacts included in the Enterprise plan through the Marketing contacts add-on.

    How does the 21-day free trial work?

    When you sign up, you instantly get access to the fully-loaded CRM for 21 days. We will email you when your trial expires. You can then select a plan and pay by credit card to continue using the product. If you choose not to continue, your account will be suspended.

    Is my data safe?

    At Freshworks, we take data security seriously. Our servers are hosted in a world-class data center that is protected by 24-hour surveillance and we ensure that our application is always up-to-date with the latest security patches.

    What types of payment do you accept?

    1. Visa, Mastercard, Discover, and American Express credit cards are accepted across currencies (American Express and Discover cards are not accepted for INR currency).

    2. We accept check payments in USD currency and this applies only for US and Canada customers.

    What is a bot session?

    A bot session is any unique interaction between an end-user and a bot. On chat, all end-users to bot interactions in a day are counted as 1 bot session and lasts for a maximum of 24 hours. Only customer-facing AI bot features consume bot sessions while agent-facing AI features and bots don’t consume bot sessions.

    How can I buy additional bot sessions? What’s the validity of the sessions?

    You can purchase an unlimited number of bot sessions using the AI agent add-on. The validity of bot sessions aligns with your payment cycle. For example: If you choose to pay quarterly, your bot sessions will also expire quarterly.

    Have any other questions?

    If you have questions about Freshmarketer or the signup process, please email us at crm-support@freshworks.com and we will be glad to answer all your questions.

    Contact Freshworks+1 (855) 747 6767 or sales@freshworks.com
    Company
    • About
    • Leadership
    • Investors
    • Careers
    • Customers
    • Partners
    • Events
    • Insights & Trends
    • Newsroom
    • Contact
    Support & Success
    • Support
    • Training & Certification
    • Services
    • Student Academy
    • Community
    Products
    • What’s New
    • Freshdesk
    • Freshdesk Omni
    • Freshchat
    • Freshservice
    • Freshsales
    • Freshsales Suite
    • Freshmarketer
    • Freshworks Neo
    • Freddy AI
    Freshworks Logo Light
    • Legal
    • Privacy Notice
    • Site Terms
    • Cookie Policy
    • Do Not Share My Personal Information
    • Security
    • Accessibility
    • Unsubscribe
    • Sitemap

    © 2025 Freshworks Inc. All Rights Reserved

    AI agent

    Buy additional AI agent session packs to engage with customers across channels seamlessly

    Start free trial

    $100

    for 1000 AI agent sessions

    Chatbots are available on all plans.

    All interactions between an end-user and a chatbot within 24 hours are counted as 1 bot session.

    The validity of the sessions purchased aligns with your payment cycle.

    Marketing Contacts

    Purchase additional contact records to expand your marketing outreach.

    Sign up
    • 10,000 contacts
    • 15,000 contacts
    • 20,000 contacts
    • 25,000 contacts
    • 30,000 contacts
    • 35,000 contacts
    • 40,000 contacts
    • 45,000 contacts
    • 50,000 contacts
    • 55,000 contacts
    • 60,000 contacts
    • 65,000 contacts
    • 70,000 contacts
    • 75,000 contacts
    • 80,000 contacts
    • 85,000 contacts
    • 90,000 contacts
    • 95,000 contacts
    • 100,000 contacts
    • Greater than 100,000 contacts

    $100/month

    Available across all paid plans

    Conversion Rate Optimization

    Analyze your website visitors' behavior and optimize your site for improved conversions.

    Sign up
    • 20,000 MUV
    • 30,000 MUV
    • 40,000 MUV
    • 50,000 MUV
    • 60,000 MUV
    • 70,000 MUV
    • 80,000 MUV
    • 90,000 MUV
    • 100,000 MUV

    $219/month

    Available on all paid plans

    Messaging Agent

    Get access to the Agent Inbox to manage chat conversations across channels—Email, Chat, SMS, & WhatsApp—in one place

    Sign up

    $79 per agent/month, billed annually

    Dedicated IP Address

    Helps you maintain high email deliverability and complete control over your IP's reputation. The address is for marketing emails only; it typically takes 7-10 days to be provisioned. This add-on will be automatically included in your next subscription renewal.

    Sign up

    $199 /account/month

    Login to account

    We make it fast and easy for your to delight customers and employees.