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Join us for the ‘Let’s Talk CS’ series and transform how your customers engage with you.
1:30 p.m. IST | 4 p.m. SGT | 6 p.m. AEST
May 21, 2025 | Wednesday
A roundup of all innovations coming your way. Equip your Customer Support teams with the latest productivity features and future-proof your support operations now!
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8 a.m. PDT | 11 a.m. EDT | 5 p.m. CET
May 21, 2025 | Wednesday
A roundup of all innovations coming your way. Equip your Customer Support teams with the latest productivity features and future-proof your support operations now!
April 16, 2025 | Tuesday
A roundup of all innovations coming your way. Equip your Customer Support teams with the latest productivity features and future-proof your support operations now!
March 18, 2025 | Tuesday
A roundup of all innovations coming your way. Equip your Customer Support teams with the latest productivity features and future-proof your support operations now!
February 24, 2025 | Monday
A roundup of all innovations coming your way. Equip your Customer Support teams with the latest productivity features and future-proof your support operations now!
January 16, 2025
A roundup of all innovations coming your way. Equip your Customer Support teams with the latest productivity features and future-proof your support operations now!
Stay tuned to this page to sign up for the next edition
December 16, 2024
A roundup of all innovations coming your way. Equip your Customer Support teams with the latest productivity features and future-proof your support operations now!
Stay tuned to this page to sign up for the next edition.
October 17, 2024
A roundup of all innovations coming your way. Equip your Customer Support teams with the latest productivity features and future-proof your support operations now!
Stay tuned to this page to sign up for the next edition.
August 29, 2024
AI Chatbots - your first line of defense
Learn how to deploy intelligent chatbots to resolve issues quickly and consistently, 24x7. Empower your customers with Freddy AI-powered self-service.
August 19, 2024
A roundup of all innovations coming your way. Equip your Customer Support teams with the latest productivity features and future-proof your support operations now!
Stay tuned to this page to sign up for the next edition.
June 26, 2024
Learn how to delight your customers on WhatsApp with 24*7 self-service, powered by AI chatbots.
watch recordingJune 24, 2024
A guide to the Analytics modules, key metrics, discover filters, scheduling, and key highlights of what to expect in the upcoming months.
watch recordingMarch 18, 2024
Learn about robust collaboration features that facilitate swift teamwork on intricate issues and expedite resolutions.
watch recordingOctober 17, 2023
Learn all about everything from our newest product Freshdesk Omni and all the nifty AI features that we’ve released during this quarter.
watch recordingApril 12, 2023
Learn about the significant enhancements to our AI-powered chatbots, a unified workspace that provides 360° customer context, and powerful automation tools
Watch RecordingNovember 21, 2024
A roundup of all innovations coming your way. Equip your Customer Support teams with the latest productivity features and future-proof your support operations now!
Stay tuned to this page to sign up for the next edition.
September 17, 2024
A roundup of all innovations coming your way. Equip your Customer Support teams with the latest productivity features and future-proof your support operations now!
Stay tuned to this page to sign up for the next edition.
August 28, 2024
Empower your agents with AI
Learn how you can boost productivity, save time for your agents, and significantly improve your support team's performance with Freddy AI Copilot.
June 27, 2024
Use Freddy AI Agent to set up AI-powered chatbots that automate customer service across channels.
watch recordingJune 25, 2024
Learn how to level up your Freshdesk experience with omnichannel customer service, gen AI-powered agent assist tools, and self-service bots.
watch recordingApril 03, 2024
Learn about how we are making the Suite easier to use, all about the new and improved integration capabilities, the roundup of Q1 updates, and what to expect in the next quarter.
watch recordingJanuary 31, 2024
Get a sneak peek into the emerging themes of customer service and the latest product innovations, trends, and insights in customer service.
Watch recordingJuly 18, 2023
Discover our vision for AI-powered CS, recap Freddy's new generative AI capabilities, and a quick look back at the product innovations from Q2.
watch recording
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