Expert-Led Discussions. Local Networks. Actionable Insights.

Relationships are at the heart of every business. Our companies are no longer in the business of software, retail or travel; we’re in the business of experience. Discover what you need to thrive in the experience economy at our workshop-on-wheels! We’ll teach you how to build experience-driven companies and share strategies on how your IT teams can drive better engagement for both customers and employees.

Join us for an exclusive evening event to take your IT into the future! Drop in for knowledge, community and conversations on all things experience. 

Drive Away With Great Value


Interact with the best minds in your region to share knowledge and build relationships as we move into the experience economy. 


Deliver modern IT services that match the scale of your digital business.  Enhance speed without compromising on the security of IT operations. 


Gain actionable insights and tips on how you can use an optimal mix of people, process and technology to build a superior ITSM strategy.


Wednesday, October 16th

6:30 PM - 7:00 PM

Registration and Networking


7:00 PM - 7:05 PM

Opening address

Vinod Chandramouli, Head, India & ASEAN Business, Freshworks

7:05 PM - 7:20 PM

Unified IT Operations: The backbone of successful digital transformation

Vinod Chandramouli, Head, India & ASEAN Business, Freshworks

7:20 PM - 7:40 PM

Next-gen IT service delivery in a digital workplace

Vishal Chopra, Head of Field Marketing, INSEA MEA, Freshworks

7:40 PM - 8:15 PM

Panel Discussion: Consumerisation of IT

Moderator: Anil Kumar Kommineni, Senior Director, Engineering, Freshworks

8:15 PM - 8:20 PM

Closing Address

Vinod Chandramouli, Head, India & ASEAN Business, Freshworks

8:20 PM - 9:30 PM

Dinner, Demos and Networking



Novotel Hyderabad Convention Centre 

HITEC City, Hyderabad 


View on Google maps


Will there be opportunities to have one-on-one sessions with speakers and thought-leaders?

Absolutely! We have product training sessions, apart from which you can book a one-on-one deep learning session with our product experts.

Will the event be live-streamed?

Unfortunately, it will not be live-streamed, which is all the more reason to be there!

Is there a dress code for the event?

We suggest anything comfortable, on the lines of business casual.

Will there be on-the-spot registrations?

No, we do not have on-site registrations.

What time should I be there?

Registrations open at 6:30 PM, followed by networking. The event will officially begin at 7:00 PM.

Will food be provided at the event?

We will provide dinner at the event. 

Is there anything I need to bring to the conference?

You can bring your laptop or mobile device if you would like to use them during the course of the conference. Our sessions are going to be interactive and fun, so gear up as you would prefer!

Is there a hashtag I can follow and use for everything related to The Experience Roadshow?

Yes, follow the #Freshworks #ExperienceIndia for all our social media updates.