Freshworks Showcase


Deliver unstoppable business using ITSM and ITOM


Thursday, 28th July 2022

12:00 PM Gulf Standard Time

10:00 AM CAT


In this session, we will showcase how you can leverage ITSM and ITOM capabilities to deliver unstoppable business by safeguarding it from critical operational incidents.

Learn how you can:

  • Enable IT teams to oversee the status of the IT infrastructure issues from within the IT service desk

  • Automatically create tickets based on alert rules

  • Automatically escalate issues if it remains unacknowledged using on-call management

  • Derive insights from alerts using analytics

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