Insider Insights: ITSM

 

Helping our users modernize IT, unify business teams, and realize fast time-to-value

Stay ahead of the curve with a firsthand look at our latest product updates, AI innovations and discover how these enhancements can streamline your workflows and boost your efficiency.

You'll have the opportunity to ask questions, seek solutions to your specific challenges, and gain insights on how to make the most of Freshworks' powerful ITSM capabilities.

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Upcoming Sessions

 

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Previous Sessions

Mar 21st, 2024

What’s New in Freshservice?

A round-up of all Freshservice innovations coming your way in 2024! Equip your IT teams to build a resilient and future-proof service delivery now! 

March Edition

Request for roadmap

March 7th, 2024 

Simplify with ServiceOps: Discover how with the latest in ITOM  

Resolve faster with deeper analysis of alerts using workflows, fine tune Status Page announcements, & extend cloud discovery to Google Cloud Platform.

WATCH ON DEMAND

Feb 22nd, 2024

What’s new in Freshservice?

A round-up of all Freshservice innovations coming your way in 2024! Equip your IT teams to build a resilient and future-proof service delivery now! 

Feb Edition

Request for roadmap

Jan 18th, 2024

What’s new in Freshservice?

A round-up of all Freshservice innovations coming your way in 2024! Equip your IT teams to build a resilient and future-proof service delivery now!

Request for roadmap

Nov 16th, 2023:

What’s New with Freddy AI?

A round-up of everything Freddy AI that was shipped in the last few months, and end-to-end demos of all Freddy AI capabilities - new and existing. 

Watch on Demand

Nov 30th, 2023:

Document management in Freshservice: Best practices to automate employee document requests

Sharing best practices and a product showcase on how business teams like HR, Finance, Facilities and others along with IT teams can manage documents more effectively with a strong set of features.

Watch on Demand

Dec 7th, 2023:

A peek into the Freshservice app Ecosystem

Integrate Freshservice with the applications you use everyday. Over 250 applications are available in the Freshworks marketplace that can be integrated with just a few clicks. 

WATCH ON DEMAND

Dec 14th, 2023:

The all new on-call management experience

An exploration of the new UI for on-call management peppered with myriad use cases.

Watch on Demand