Unleash AI: CX gets more Personalized, Predictive, and Optimized

Mukesh is a seasoned technology executive with over two decades of expertise building and selling enterprise technology solutions. An engineer by education, Mukesh has spent a considerable part of his professional career studying customer & employee engagement and customer service trends.

For the past 5 years, Mukesh has overseen Solution Engineering at Freshworks, starting with the team in North America and eventually moving up to oversee our Global SE team. Prior to Freshworks, he spent 6 years at Salesforce, leading a team of solution engineers focusing on the company’s most strategic accounts.

He firmly believes that organizations that put employees & customers at the heart of their business processes will emerge as winners and advocates his clients to truly become customer champions. Mukesh is also skilled at building high performing teams and often brings that expertise to his customers to create efficient customer service organizations with a maniacal focus on customer for life attitude.

In his spare time, Mukesh enjoys a passion for sneakers and haute couture.