• GDS emcee welcomes you to Global Jam 2022 and sets the stage for what’s to come.

• The last two years have accelerated the pace of change globally, creating higher expectations from your employees and your customers. At the same time, the Work From Anywhere Workforce Model and the Engage from Anywhere Customer Experience Model have put pressure on organizations to deliver faster time-to-value for technology-enabled initiatives. Freshworks VP Global Field Solution Engineering, shares key trends you need to navigate and how we help you to break down silos to empower your employees to more easily create delightful experiences for the people most important to your business.

Empowering Employees and Customers with Freshworks

• Today's businesses are operating in a highly dynamic business environment.  They need to remain laser focused on the business's core competencies, while building resilience and agility into employee and customer experiences.  In this tech spotlight session, you'll learn how Freshworks is launching new innovations that create delight, unify experiences and help companies grow confidently.

• Freshworks CX Advisor, Colin Crowley, leads a regional customer panel on how the Freshworks formula for Delight Made Easy has transformed their businesses.

Closing Remarks - GDS emcee