Relive the best of Global Jam 2022

Did you miss Global Jam 2022? Were you unable to make it to one of our city stops? No worries — Freshworks is bringing the best of Global Jam to you!

 

Join us online on June 14 as we explore the most-talked-about trends in customer experience, IT, sales, and marketing from our global tour during this half-day, live-streamed event.

 

You’ll discover new strategies for delivering delightful experiences that create raving fans, accelerate sales, and take IT to new heights — all without leaving your desk.

The high notes

highnote cx leaders

CX Leaders

Discover how to delight your customers with effortless customer service. Find out how the most innovative CX organizations are accelerating the speed of service and making every agent a customer service hero.

highnote it

IT Leaders & Practitioners

Learn proven strategies for right-sizing your IT service management. See how other IT teams are leveraging Freshworks to drive service efficiency, modernize ITSM, and deliver delightful employee experiences.

highnote sales

Sales & Marketing Leaders

Increase conversions with real-world, AI-driven insights that will help you accelerate revenue with context-driven sales and personalized marketing automation. Empower your sales and marketing teams to make every interaction an opportunity to delight.

Agenda

Join us online on June 14 as we explore the most-talked-about trends in customer experience, IT, sales, and marketing from our global tour during this half-day, live-streamed event.

12:00-12:10 PM: Welcome & Intro

  • GDS emcee welcomes you to Global Jam 2022 and sets the stage for what’s to come.

12:10-12:45 PM: Key Trends (Trends impacting CX, IT, Sales, and Operations)

  • The last two years have accelerated the pace of change globally, creating higher expectations from your employees and your customers. At the same time, the Work From Anywhere Workforce Model and the Engage from Anywhere Customer Experience Model have put pressure on organizations to deliver faster time-to-value for technology-enabled initiatives. Freshworks VP Global Field Solution Engineering, shares key trends you need to navigate and how we help you to break down silos to empower your employees to more easily create delightful experiences for the people most important to your business.

12:45-1:15 PM: Make Every Experience Matter

Empowering Employees and Customers with Freshworks

  • Today's businesses are operating in a highly dynamic business environment.  They need to remain laser focused on the business's core competencies, while building resilience and agility into employee and customer experiences.  In this tech spotlight session, you'll learn how Freshworks is launching new innovations that create delight, unify experiences and help companies grow confidently.

1:15-1:40 PM: Freshworks Customer Panel

  • Freshworks CX Advisor, Colin Crowley, leads a regional customer panel on how the Freshworks formula for Delight Made Easy has transformed their businesses.

1:40-1:45 PM: Closing Remarks - GDS emcee

Closing Remarks - GDS emcee

Speakers

Mukesh Mirchandani Headshot Mukesh Mirchandani Headshot
Mukesh Mirchandani

VP, Global Field Solution Engineering

Candice Mueller Headshot Candice Mueller Headshot
Candice Mueller

Sr. Director Product Marketing, Freshworks 

Nathan Headshot Nathan Headshot
Nathan Breidenbach

Senior Solution Engineer, Freshworks

Colin Crowley Headshot Colin Crowley Headshot
Colin Crowley

CX Advisor, Freshworks

 

Register now to join us for free!

If you missed it once, don’t miss it again. Secure your spot now for the virtual encore of Global Jam 2022 or you'll have to wait until next year!

 

By clicking on REGISTER NOW you agree to our T&C and privacy notice

Thank you for registering!

About Freshworks

Join our community of 50,000+ companies of all sizes who use Freshworks’ modern SaaS products.