Cut complexity with our 2026 IT service desk blueprint
Join us for a thought-provoking session that reframes the service desk for what it has become in 2026: a strategic, AI-assisted, people-ready function that helps smaller IT teams scale without complexity.
Date: Wednesday, February 11, 2026 Time: 10:30 a.m. PST / 1:30 p.m. EST Location: Virtual
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Key webinar topics
Why the old tiered approach can’t scale, and what replaces it
The rise of AI-assisted, people-ready service delivery
How XLAs and knowledge shape real experience outcomes
The modular, ROI-driven IT platform built for smaller teams
A crawl → walk → run roadmap for modernization in 2026
Setting 2026 priorities for IT leaders
The shifting IT narrative from ticketing to experience and ROI
Why headcount and platforms are no longer barriers to scaling
Why Freshservice is the modern service desk built for growing teams
Benchmark data for an AI-first, people-ready IT transformation
MEET THE SPEAKER
Hear from Shaonli Nath, Director of Product Marketing, about scaling beyond ticketing with an AI-assisted, people-ready approach to service delivery.
