Take intelligent self-service to where your customers are.
Freddy Answers instantly responds to your customers' questions with the best fitting answer from your knowledge base, across channels.
Freddy uses machine learning to understand the context of your customers’ questions. It then instantly responds with the appropriate answer from your knowledge base for instant resolution. All this - without even bringing a customer service representative into the picture
We know that Freddy can sometimes fail to resolve in the first interaction. That’s why it keeps learning from your customer interactions to ensure the best answers are provided the next time. It prompts you to write new answers, and improve existing answers to make it relevant to your customers.
Freddy understands that humans are better at handling frustrated customers, and knows where to draw the line. It intelligently hands off such conversations to a customer service representative with the right expertise to speed up resolution.
Engage your customers by responding to small talk instead of scripted robotic answers.
Setup flows to guide your customers through a step by step troubleshooting process to fully resolve their concerns.
Automatically maps questions from customers with similar ones in your knowledge base, to deliver the right answer no matter how the customer asks it.
“The bot helps us integrate numerous APIs which can talk to our backend systems and provide smart answers to the users for their problems. It helps us deflect a majority of users’ questions without requiring any agent intervention. Having said that, the bot has not only helped us provide automated smart responses but has also acted as decision-making and action-taking body. It has helped us cut down our agent needs by almost 50%, saving proportional capital, training hours, and office space. :)”
“We were looking for a solution that solves for the right customer experience at scale. With Freshdesk's intuitive helpdesk system and the AI-powered Freddy bot platform, with Freshdesk's agility and Freddy's ability to deliver context across functions, PhonePe had found a winner.”
Sorry, our deep-dive didn’t help. Please try a different search term.