Supercharge Your Customer Experience with AI & Chatbots
Improve customer engagement across channels using Freddy, the intelligent omnichannel bot-building platform.
Use the Freddy bot-builder to provide AI-powered customer support around the clock and across channel. Intelligently escalate complex queries to live agents so that customer experiences don’t suffer. Use a single platform to create, train and measure your bots and improve the customer journey across channels.
Push proactive notifications, such as shipping updates, boarding passes, and product alerts, using channels your customers love. Pull customer context from internal systems, whether it’s your order management system or CRM, to personalize bot interactions and tailor your responses to every customer.
Who said chatbots are only for customers? Use agent-assist bots to work behind-the-scenes and allow agents to focus on what matters most - the customer. Improve productivity by automating data entry, configuring guided workflows, providing customer context, and suggesting answers or next best actions.
Free your chatbot from the shackles of chat. Engage your customers across channels including email, interactive websites, chat, social media and your mobile app. Improve customer satisfaction by making support intuitive and instantaneous.
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