Supercharge Your Customer Experience with AI & Chatbots
Improve customer engagement across channels using Freddy, the intelligent omnichannel bot-building platform.
Use the Freddy bot-builder to provide AI-powered customer support around the clock and across channel. Intelligently escalate complex queries to live agents so that customer experiences don’t suffer. Use a single platform to create, train and measure your bots and improve the customer journey across channels.
Push proactive notifications, such as shipping updates, boarding passes, and product alerts, using channels your customers love. Pull customer context from internal systems, whether it’s your order management system or CRM, to personalize bot interactions and tailor your responses to every customer.
Who said chatbots are only for customers? Use agent-assist bots to work behind-the-scenes and allow agents to focus on what matters most - the customer. Improve productivity by automating data entry, configuring guided workflows, providing customer context, and suggesting answers or next best actions.
Free your chatbot from the shackles of chat. Engage your customers across channels including email, interactive websites, chat, social media and your mobile app. Improve customer satisfaction by making support intuitive and instantaneous.
Build and deploy chatbots easily without writing a single line of code
Deliver consistent experiences across channels in languages of your choice
Leverage internal business systems using integrations and extensible APIs
Seamlessly transfer ongoing conversations to live agents as and when required
Identify the best agent to solve incoming queries using Machine Learning
Automate data entry, provide customer context and suggest next best actions
“We adopted Freshworks' Freddy omnibot platform for a highly automated and personalised customer experience," said Vishal Gupta, head of product at PhonePe, a Flipkart company and India's largest UPI-based payment platform. For PhonePe, Freddy fetches context from the transactions made and offers contextual assistance for a personalised self-service experience from right within the app. "We have been using it for a year and can confidently say that we have accomplished most of what we had in mind.”