Converse and collaborate at scale

With Freshcaller, you can deliver delight at scale without taking on the cost and complexity of legacy software.

Contextual

Freshcaller empowers your teams to create/respond to all opportunities with full context.

Modern

Freshcaller upgrades your current phone technology to a state-of-the-art routing and voice AI engine.

Beautifully simple

Freshcaller is a minimum-fuss maximum-love voice platform built just for you.

Key Phone System Capabilities

Key Phone System Capabilities

Easy Number Management

Port your current numbers or explore our Bring Your Own Carrier options or purchase numbers from 90+ countries inside Freshcaller.

Phone number management
Custom Reporting

Use any of the pre-built reports or build your own phone report. You can also schedule for your reports to be delivered into your inbox.

Reports for call centers and phone teams
Advanced Inbound Routing Engine

Every single inbound call scenario handled - whether during business hours or outside working hours including holidays.

Inbound routing for call centers
Best-in-class Supervisor Controls

You can virtually monitor every conversation, barge into vital ones, keep track of service levels and call queues etc.

Real-time dashboard for phone teams

Switch to the right phone system for your business

 

 

Empower your inbound sales teams

Are your sales superheroes using your current phone options? Or are they just dialing in using their personal mobile connection? Ease of use, low learning curve, coverage on-the-go, and a flexible phone system is what makes Freshcaller a dependable side-kick to your superheroes. 

Phone system for sales teams

 

 

Enable your customer support team

Deploy the best inbound routing engine complete with IVRs, a multiple round routing engine, and best-in-class on-call capabilities for agents to transfer calls, notes or conference in others. You really won’t be worried about phones anymore. Instead, focus on responses and resolutions to all your support related conversations.

 

Phone system for support teams

 

 

Engage customers with voice bots

Most bot solutions require coding and are cumbersome to maintain. Powered by Freddy AI, our smart answer voice bot track intent and engage with customers to resolve issues faster.

Freddy AI for Freshcaller

 

 

Scale with Freshworks Platform

Meet your expanding customer needs with the open and flexible Freshworks Platform providing rich API for custom integration, automated workflows, smart analytics, ecosystem partner solutions, and handpicked Marketplace Apps.

Freshworks platform for Freshcaller

Listen to our customers. Don't just take our word for it.