Freddy AI for CX
AI-powered CX automation suite to deliver effortless customer experiences.
By Use Case
No hardware. No downloads. No maintenance cost. Plug-n-Play our cloud PBX system today.
With Freshcaller, you can deliver delight at scale without taking on the cost and complexity of legacy software.
Freshcaller empowers your teams to create/respond to all opportunities with full context.
Freshcaller upgrades your current phone technology to a state-of-the-art routing and voice AI engine.
Freshcaller is a minimum-fuss maximum-love voice platform built just for you.
Port your current numbers or explore our Bring Your Own Carrier options or purchase numbers from 90+ countries inside Freshcaller.
Use any of the pre-built reports or build your own phone report. You can also schedule for your reports to be delivered into your inbox.
Every single inbound call scenario handled - whether during business hours or outside working hours including holidays.
You can virtually monitor every conversation, barge into vital ones, keep track of service levels and call queues etc.
Are your sales superheroes using your current phone options? Or are they just dialing in using their personal mobile connection? Ease of use, low learning curve, coverage on-the-go, and a flexible phone system is what makes Freshcaller a dependable side-kick to your superheroes.
Deploy the best inbound routing engine complete with IVRs, a multiple round routing engine, and best-in-class on-call capabilities for agents to transfer calls, notes or conference in others. You really won’t be worried about phones anymore. Instead, focus on responses and resolutions to all your support related conversations.
Most bot solutions require coding and are cumbersome to maintain. Powered by Freddy AI, our smart answer voice bot track intent and engage with customers to resolve issues faster.
Meet your expanding customer needs with the open and flexible Freshworks Platform providing rich API for custom integration, automated workflows, smart analytics, ecosystem partner solutions, and handpicked Marketplace Apps.
Finances Online 2019 Expert's Choice
G2 Winter Leader for Contact Center Ops
Finances Online 2019 Great User Experience
G2 Spring Leader for Contact Center Ops
“The integration across several Freshworks platforms allow all support channels to feed into one place for our Customer Care team. The ability to listen in and playback calls allows me to provide timely feedback and coaching. Additionally, access to previous communication from a customer, allows the team to deliver improved customer service.”
“Our Helpdesk recently won an innovation award from our client which we feel reflects the capabilities of Freshcaller & the Freshworks suite, as a whole.”
“Freshcaller is a great way to record customer conversations and note down customer data and personal notes. It’s easy to take notes in Freshcaller and all agents can view them before they make a call. Plus, we can set up multiple lines so that multiple agents can answer queries simultaneously.”
Sign up for Freshcaller today! You get a 21-day trial with access to all features.
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